Phone: +61 404449435 Email: email@example.com
Address: 3 / 25 Otway St S, Ballarat East, Victoria, 3350
Having 24 years of experience in the workplace in various roles in customer service, sales, managerial duties, and assistant roles. Working for small and large businesses learning from both. Completing a diploma of counselling in 2015 and attempting a bachelors degree in psychological science, completing up to 2 year units expanding my interpersonal skills and understanding of people. Including certificates and participation awards in various fields.
Skills and Strengths
- Counselling Diploma and Psychological knowledge
- Professional customer service and sales
- Time management, prioritising tasks
- Written & verbal skills through work and study
- Computing skills with competencies in MS office
- Can work by self or in teams to complete tasks and goals
- Full car and motorcycle licenses
- Responsible Service of Alcohol
- Responsible focused and persistent
- Honest, Friendly compassionate empathetic attitude
Ballarat, Victoria, (2013–2014). Farmhand and general landscaping, Casual. Shaping Christmas trees and farm clean up gaining knowledge of, chainsaw and brush cutter operations. When the season ended, transferring to remodelling a motel for the disadvantaged completing the landscaping as a large team.
Stock Replenishment, Retail, Ballarat, Victoria, (2006 – 2012).
Night shift stock replenishment working within a team to accomplish a common goal of replenishment of long life products placing 60 plus boxes on shelf an hour. Most notable achievement is taking responsibility for store security and workload when needed, ie. when manager on holiday or sick.
BP Australia / Expotech
Customer service officer and fill in manager, retail, Various locations, Victoria, (2004–2007).
Working various shifts and sites as needed. Filling in as manager on request, inventory control achieving stock levels at minimum without running out, cash management including balancing of till, TACC (Safe & cash dispenser) operations and day end reporting, data entry, planograms, assigning daily and weekly tasks for staff, and OHS.
Console Operator, retail. Melton, Victoria, (2003-2004).
Working alone on night shift as a console operator restocking, cash handling, balancing of till, TACC (Safe & cash dispenser) operations, OHS, and dealing with abusive threatening customers and theft on a nightly basis.
Reilly’s Auto Services
Mechanical Trades Assistant, automotive, Port Melbourne, Victoria, (2002–2003). Assisting in servicing, repairs and maintenance of Australia Post vehicles under supervision including Ford Transit vans and trucks.
Console operator and Assistant Manager, Part-Time.Balga, Western Australia, Victoria, (1999–2002).
Responsible for opening and closing, stock inventory, handling gas & fuel, OHS, cash handling balancing of till, TACC (Safe & cash dispenser) operations, data entry and supervising junior staff members.
Console Operator, retail. Joondalup, Western Australia, (1999-2001).
Worked night shift alone, cash management including balancing of till, TACC (Safe & cash dispenser) operations, store security, food handling, OHS and restocking.
JL & FL Chapman / Alpine Glen / Chapettyhutch
Various Roles, retail, sales, detailing & automotive. Melton, Victoria, (1991–1999).
- Trading as Shell Thoroughbred Melton and Shell Melton:
Started as a driveway attendant then moved on to becoming a console operator working various shifts. Duties included customer service, cash handling / balancing of till, cleaning, stock inventory control, promotions, gas fuel handling and safety, and vehicle and trailer rental.
- Trading as Autobarn Melton as Sales Assistant:
Worked as a sales assistant delivering quality customer service, inventory control in achieving keeping the store replenished, cash handling, balancing of till, promotional display design and vehicle rentals.
- Trading as Melton Total Car Care:
Working in car detailing carpet and seats, buffing and polishing delivering exceptional standards for car yards and individual clients. Tyre fitting and general hand as well as vehicle rentals.
Bachelors of Psychological Science
(Incomplete 2015–2017). Australian College of Applied Psychology. Units completed: Psychology: An evidence-based approach, Introduction to psychology: The individual, society and culture; Biology, learning and cognition, Perception and cognition, Life span development, Social psychology, Psychology: An evidence-based approach 2, Personality and individual differences, psychopathology.
Diploma in Counselling
(Completed 2015). Australian College of Applied Psychology. Units attained: Facilitate counselling process, Counselling interview skills, Counselling theories, Support clients, Cultural diversity and workplace safety, Case management, Responsible ethical counselling, Improve counselling skills and, Recognise and respond to domestic and family violence.
Provide Responsible Service of Alcohol,
(Completed 2017). Express Online Training (EOT). RSA completion. Australia Wide.
Certificate II in Forest Growing and Management
(Completed 2014). Timber Training Creswick. Units attained: Prune Trees; Chainsaw operation; Brush cutter operation.
Retail and Automotive Operations certificate II
(Completed 2004). BP Australian. Units attained: Retail operations, Sales, Service station operations.
Retail operations certificate II
(Completed 2003). SWC training, Quix, Mobil. Units attained: Food safety, stock control, workplace safe practices, communication in the retail environment, house-keeping.
Participation and Achievement:
Certificate of Participation, Crates to Craft Program
(Completed 2013). University of Ballarat. Undertaking accredited units from certificate III in furniture making.
Certificate of Achievement, Fundamentals of retail selling and customer care
(Completed 1996), Autobarn. A course in sales professionalism.